Thank you for shopping at Look Extremely VIP. We are committed to ensuring your satisfaction with our hair products. If you are not entirely satisfied with your purchase, please contact our customer service team within 30 days of receipt.
To be eligible for a return, your item must be in new and unused condition. Hair products must be returned within 30 days of the purchase date.
To initiate a return, please contact our customer support team. Provide your order number, the reason for the return, and any supporting information or photos, if applicable. Our team will guide you through the return process.
If our customer service team approves your return or exchange, you will receive an email containing shipping instructions and a prepaid shipping label. After your return has been shipped and received by our warehouse, please allow 7-10 business days for the refund to be applied to the original form of payment.
If you wish to exchange your item for a different product, please follow the return process and specify the desired exchange item. Our team will assist you in processing the exchange, subject to availability.
Please note that shipping costs associated with the return or exchange of items are the customer's responsibility unless the return is due to a defect or error on our part.
DAMAGED OR DEFECTIVE ITEMS
If you receive a damaged or defective item, please contact us immediately and file a warranty claim. We will gladly replace the item or issue a refund, including any associated shipping costs.
Please note that certain sale items or promotional products may have different return policies, which will be clearly stated at the time of purchase.
If you have any questions or concerns about our return policy, please reach out to our customer support team for assistance. We are here to ensure you have a positive shopping experience with Look Extremely VIP.